What to make of Motability? The charity leases vehicles to disabled people. 1.7 million are eligible.
Smart management has constructed a single package (servicing, breakdown, tax, insurance etc) for each customer, which is tremendously popular, especially as Motability Operations has arranged for such things to be paid directly by government.
There were risks here and management bonuses were introduced in recognition. That was years ago. There are no longer risks, but the bonuses remain. The boss of Motability Operations (now a government-subsidised, government-guaranteed monopoly, owned by a charity) receives annual remuneration of £1.7 million